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@lacanta incorrect says that there is a problem, but identifies the wrong cause. that tells you that this player has a problem, and then sometimes (with a lot of context and a following wind) you can figure out what the ultimate root cause is
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@lacanta the most heroic stories of game design are "players complained about x, we changed x, they still hated it. then we were very clever and changed y instead, and then they were all happy"