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theguardian.com/technology/2016/aug/11/chatbot-lawyer-beat-parking-fines-helping-homeless-do-not-pay i love this story about a bot that helps people apply for emergency housing, not just because Bots! but for...Permalink Look on archive.org
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the process that leads to “I don’t think I could just replicate this in San Francisco, for example. I’d have to work on something different”Permalink Look on archive.org
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fuck the idea that tech is worthless unless it scales indefinitely. understand things the best you can, be honest about it's limitations.Permalink Look on archive.org
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“You can’t overstate how important it is that this technology is built with an understanding of the social issue it’s addressing,”Permalink Look on archive.org
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also: this is not a tool built to make things more efficient. it will cost councils money, as they deliver the things they are obliged to.Look on archive.org